Shipping & Delivery Policy
Fast, secure, temperature-monitored doorstep delivery across 27,000+ PIN codes in India, powered by our partner courier network and Local Society Health Ambassadors.
Express Dispatch
Orders placed before 2:00 PM are verified by our licensed pharmacists and dispatched the same day.
Tamper-Proof Seals
Triple-layered clinical safety packaging with non-detachable barcoded security tape.
Society Linker Model
Express delivery directly to your apartment tower by vetted society residents.
1 Shipping Rates & Free Delivery Threshold
We maintain complete transparency in our pricing and delivery fees. Our shipping fees are calculated per order as follows:
| Order Cart Value | Standard Delivery Fee | Society Agent Express Fee |
|---|---|---|
| Orders ₹499.00 & Above | FREE (₹0.00) | FREE (₹0.00) |
| Orders Below ₹499.00 | ₹40.00 | ₹40.00 |
* Special promotional coupons or seasonal dispensary campaigns may provide free shipping with lower or zero thresholds as stated at checkout.
2 Estimated Delivery Timelines by Region
Orders are routed automatically to the nearest licensed fulfillment dispensary or authorized brand partner:
3 Thermolabile & Cold-Chain Logistics
Certain biological preparations, including insulins, specific probiotics, and certain Ayurvedic fresh Arishtas/Asavas, require strict temperature preservation (2°C to 8°C).
Thermolabile items are sealed in insulated expanded polystyrene (EPS) containers packed with medical-grade refrigerant gel ice packs. Temperature indicators are inspected by the delivery executive prior to customer handoff.
4 Tracking Your Order in Real Time
Every package dispatched from Healthways Store is assigned a unique tracking code (AWB number). You receive live status updates via SMS and WhatsApp at key milestones:
5 Damaged or Tampered Shipments Protocol
Never accept a shipment if the outer security seal has been breached, cut, or shows evidence of tampering:
- Refuse Delivery: Politely decline the package from the courier agent and request them to mark it as "Damaged/Tampered Packaging - Delivery Refused".
- Notify Care Desk: Contact our helpline at +91 1800-243-2584 within 24 hours. A fresh replacement consignment will be dispatched immediately at zero surcharge.